FAQs
How Can We Help You?
PAYMENT
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How to make payment?
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What if I can’t make payment online?
SHIPPING
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When will I receive my purchase?
RETURN
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How do I return an item?
PAYMENT
How to make payment?
ZESS EMPIRE supports PAYPAL currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘check out’ button. PAYPAL accepts comprehensive of Online Payment Options such as:
What if I can't make payment online?
You can choose "Manual Transfer" when you check out. Then, send an email to fanzess72@gmail.com to inform regarding your successful payment. Payment details must provide and order ID.
Bank Name : CIMB Bank
Account Name : WAN IRFAN ASYRAF
Account No. : 745692220
Bank Name : Maybank
Account Name :WAN IRFAN ASYRAF
Account No. : 50777645342
SHIPPING
When will I receive my purchase?
ZESS EMPIRE aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
Please do not hesitate to contact us for help via email: fanzess72@gmail.com
RETURN
How do I return an item?
We want you to absolutely love your ZESS EMPIRE purchase. If you'd like to return or exchange an item, we will do everything we can (within reason) on this journey to gorgeousness together!
Please e-mail us a Refund Application Form in the following format:
Name: ZESS EMPIRE Account Username
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postag receipt/document
Bank account details (full name/bank account number/which bank)
Once you have completed the form, please email it to us at fanzess72@gmail.com If you have any difficulties or problems, please do not hesitate to contact us at 011-14902861 . Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.